sorototoPrivacy Policy
This page describes what we collect when you use sorototo and how we keep that data protected. We at sorototo take your privacy seriously and commit to transparent practices across account registration, gameplay, payments, and customer support.
Our privacy approach centres on collecting only the information we need to verify your identity, process your deposits and withdrawals, and deliver our service where local law permits. We do not share your personal data with third parties except where required by law or to complete your transactions.
If you have questions about how we handle your information on sorototo, contact our support team during business hours via your account inbox or the contact channels listed at the end of this policy.
What We Collect on sorototo
We collect your personal data in several categories. During account opening, we require your full legal name, email address, phone number, and date of birth. We also request your home address for verification purposes. These details allow us to comply with Know-Your-Customer (KYC) regulations and confirm your eligibility to use sorototo.
When you deposit funds via DANAe-walletmobile bankinglocal paymentor bank transfer (online payment, e-wallet, mobile banking, local payment), we collect transaction records including the amount, timestamp, and your payment method identifier. We do not store your full credit card or mobile wallet credentials—our payment processors handle that encryption separately.
We record your gameplay activity on sorototo, including which games you access (Aviator, Sweet Bonanza, Gates of Olympus, Fortune Tiger, Mahjong Ways, live blackjack, roulette, and sportsbook markets covering Liga 1, Piala AFF, and international football). This data helps us troubleshoot technical issues, detect fraud, and comply with gaming regulations.
How We Use Your Data
We use your information to verify your identity and prevent fraud on sorototo. Your KYC documents (national ID, utility bill, selfie) are cross-referenced against our verification system and stored securely. We never sell or rent this data; we retain it only as long as your account remains active and for the retention period required by Indonesian gaming law.
Payment data helps us process deposits and withdrawals, reconcile transactions, and investigate disputes. If you report a failed online payment withdrawal or a pending e-wallet transfer, we use your transaction history to trace the issue through our payment processor's logs.
Gameplay logs allow us to calculate your account balance, settle tournament prizes on sorototo, and detect irregular betting patterns that may indicate account compromise. We also use anonymized gameplay statistics to improve game performance and server reliability across our platform.
Third-Party Processors
Our sorototo platform relies on external partners for payment processing, data hosting, and account recovery. Payment processors (mobile banking, local payment, online payment, e-wallet, and our banking partners) receive only the data necessary to complete your transaction. Our web servers may be located outside Indonesia; this means your data may be transferred internationally, though we encrypt all transfers using industry-standard SSL protocols.
We do not disclose your gameplay history, account balance, or personal details to sportsbook operators, game studios, or marketing partners. If local law requires us to share information with government agencies, we will notify you unless legally prohibited from doing so.
Your Rights and Choices
You may request a copy of all personal data we hold about your sorototo account. Submit a data-access request via your account settings or by emailing our support team. We will respond within fourteen working days with a downloadable file of your information.
You can update your email, phone number, and address directly from your sorototo profile. If you need to change your legal name (for example, after marriage or during the Idul Adha or Idul Fitri period when documentation changes are common), contact our support team with updated government ID and a brief explanation.
If you wish to close your sorototo account, submit a request through our Account Settings menu. We will deactivate your profile, freeze any remaining balance, and archive your data according to our retention schedule. Outstanding withdrawal requests must be resolved before account closure.
Cookies and Tracking
Our sorototo platform uses cookies to remember your login session, preferences, and gameplay history. These are necessary for the service to function—without them, you would need to re-enter your credentials each time you visit. We do not use cookies for marketing tracking or third-party analytics on sorototo.
You may disable cookies in your browser settings, but this will prevent you from accessing your account on sorototo until you clear your browser cache and log in again.
How to Contact Us
If you have questions about our privacy practices on sorototo, reach out to our support team through your account inbox. We respond to privacy inquiries during business hours. Our multilingual team can assist in Indonesian and English across email and in-app messaging.
We update this privacy policy periodically to reflect changes in our platform or data-handling practices. Material changes are communicated to all active sorototo account holders via email. Your continued use of sorototo following a policy update indicates your acceptance of the revised terms.
Our services are available only where applicable law permits. We do not knowingly collect data from users in jurisdictions where online gaming is prohibited.